How refunds work.
SOLISURE Plus is sold by Paddle, our Merchant of Record, so refunds are requested and paid through Paddle.
Your statutory rightsUK and EU consumer law applies, including the 14-day cancellation right.
As a consumer buying online, you normally have 14 days from the date of purchase to change your mind and cancel. Plus access begins after a successful purchase. Where you have used the service during that period a proportionate deduction may apply. Nothing here limits your statutory rights, including your right to a remedy if the service is faulty or not as described.
How to request a refundThrough Paddle at paddle.net, or by emailing us.
Refunds are processed by our payment provider, Paddle, who is the Merchant of Record for all orders and handles customer service inquiries and returns. To request one, visit paddle.net and use the email address you bought with, or email hello@solisure.co.uk and we will pass the request to Paddle. Approved refunds are returned to the original payment method, usually within a few working days of Paddle processing them.
Cancelling a subscriptionCancel at any time; access continues to the end of the paid period.
You can cancel from your account in SOLISURE, or through Paddle. Cancelling stops the next renewal — it does not remove the time you have already paid for, and everything free in SOLISURE keeps working afterwards. Cancelling never deletes anything you have written, because your reflections live on your device.