How your information is handled.
Written plainly. The short version is at the top of each section — open one if you want the detail.
SOLISURE is a private self-reflection and journalling space for making a little more sense of what's on your mind, supported by CBT- and DBT-informed wellbeing tools. Your journal entries and saved reflections are stored on the device you write them on, and the app never automatically uploads your journal or your saved reflection library. Content only leaves the device when you choose to use an optional feature that sends it — AI-assisted reflection, cloud dictation, an AI-generated summary or pattern insights. You do not need an account to use the app; an account is only created if you buy SOLISURE Plus.
Who we areSOLISURE is run by Alejandra Torres, an individual (sole trader), trading as SOLISURE in Scotland, United Kingdom.
Alejandra Torres, trading as SOLISURE, is the data controller for the limited information this app handles. SOLISURE is not a registered company, community interest company or charity. It may become a social enterprise or charitable structure in future, but no such structure exists today. You can contact us at hello@solisure.co.uk. No separate business address is published, because none is currently held; a postal address will be added here if that changes.
What data we collectOnly what the app needs to work: what you write, and your settings.
- Journal entries, reflection answers, saved lines and letters you write.
- Your display name, if you choose to enter one.
- Your preferences, such as theme and region.
- Audio you record, only while it is being turned into text.
- Anonymous product usage events, only if you turn analytics on.
No location, contacts, camera, photo library or health data is collected. No advertising or tracking software is included in the app.
Why we collect itSo the app can show you your own reflections again, and so optional features can work.
Your writing is stored so that you can return to it. Settings are stored so the app behaves the way you left it. Nothing is collected for advertising, profiling or resale.
Lawful basisMostly your consent, plus what is needed to provide the app you asked for.
Because almost everything you write stays on your own device and is never transmitted to us, most of it is not processed by us at all. Where we do process information: optional AI-assisted reflection and dictation rely on your explicit consent, given each time you choose to use them, and you can stop using them at any time. If you buy Plus, we process your email address and subscription status because it is necessary to perform the contract between you and us. Anonymous technical counters used to keep AI features affordable and free from abuse rely on our legitimate interest in keeping the service running securely.
Special category dataWhat you write here may reveal information about your mental health, which is treated as highly sensitive.
Journal entries, reflections, emotional check-ins and anything you send for AI-assisted reflection are treated as highly sensitive throughout the app. This content is never included in analytics, never used for advertising, and never appears in error reports.
AI-assisted reflectionOptional. Only the message you choose to send leaves the device.
AI-assisted reflection is optional. When you use it, the message you send and a small number of recent turns from the same conversation are sent through Lovable AI Gateway to the configured text model, currently Google Gemini 3.6 Flash (google/gemini-3.6-flash), to generate a reply. Your name, journal, saved reflections and settings are never sent.
DictationOptional. On-device speech recognition uploads no audio; cloud dictation sends the audio you record.
Dictation is optional and you can always type instead. Where your browser provides on-device speech recognition, the audio is turned into text on the device and no audio is uploaded. If you use cloud dictation, the audio clip you recorded is sent through Lovable AI Gateway for transcription using OpenAI's transcription model (openai/gpt-4o-mini-transcribe), and the text comes back to your device. We do not keep the audio or the transcript on a server of our own; a recording waiting to be transcribed is held on your device and removed once it has been transcribed.
AI summaries and pattern insightsOnly run when you ask for them, and they do not send your whole journal.
An AI-generated narrative summary is produced only when you explicitly request one, and only from the document you are looking at on screen at that moment. Pattern insights are built from the relevant numerical and rating data — counts of the feelings, areas and next steps you selected, average intensity by week and time of day — rather than from the text of your entries; your journal library is not sent automatically. Both features are sent through Lovable AI Gateway to the same text model, and neither is stored by us afterwards.
What we hold on our serversAccount details for Plus, and anonymous usage counters. Never your journal.
We do not store journal entries, reflections or anything else you write on our servers. We do store the account and subscription information needed to run SOLISURE Plus — your email address, the plan and whether it is active — and a small anonymous usage record used to apply AI quotas and prevent abuse, which holds a scrambled random identifier for this browser, the date and counters for how many AI requests were made. Neither contains the content of what you write.
Data sharingYour writing is never sold, shared or used for advertising.
The only circumstance in which content leaves your device is when you personally trigger AI-assisted reflection or dictation. There are no advertising partners, data brokers or social platforms involved in this app.
Who else is involvedThe AI gateway, and Paddle for purchases.
Lovable AI Gateway processes the text and audio you choose to send, using the model google/gemini-3.6-flash, on our instructions. Paddle.com Market Ltd acts as the Merchant of Record for purchases, handling payment, tax, invoicing, subscription management and refunds. Our hosting and database provider stores account email addresses and subscription records. Professional advisers or authorities may receive information only where the law requires it. Nobody else receives your journal, reflections or anything else you write.
Payments and PaddlePurchases are handled by our reseller, Paddle, not by us.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. When you buy SOLISURE Plus, Paddle.com Market Ltd collects and processes the information needed to take payment — such as your email address, billing country, tax details and payment card details — as a controller in its own right, under Paddle's own privacy notice. We never see or store your card details. We receive only what is needed to give you access: your email address, the plan you bought, and whether the subscription is active.
International transfersRequests to the AI provider may be processed outside the UK.
Requests are processed by the AI gateway's infrastructure and by the underlying model providers it routes to. The processing location has not been independently verified by us and may involve transfers outside the UK.
Data retentionYour content is kept on your device until you delete it.
- Your settings — Kept on this device until you delete them.
- Journal entries — Kept on this device until you delete them. Never sent anywhere automatically.
- Saved reflections — Kept on this device until you delete them.
- Check-ins — Kept on this device until you delete them.
- Lines you've kept — Kept on this device until you delete them.
- Letters to your future self — Kept on this device until you delete them.
- AI-assisted reflection — Not stored on a server by us. What you choose to keep is saved on this device. Provider-side retention is described in AI and your data.
- Product analytics — Only collected if you turn it on. Held on this device and capped at the most recent events.
- Deleted data — Removed from this device immediately. There is no server copy to restore.
Your rightsYou can export and delete everything held on this device at any time. For anything we hold on our servers, contact us.
Because your information lives on your device, you have direct control over it. You can export a full copy or permanently delete everything from Profile → Privacy & data. You do not need to contact us for either of those. Records held on our servers — a Plus account and subscription, or feedback you have sent — are separate; email hello@solisure.co.uk to make a request about them.
Under UK data protection law you have the right of access to information we hold about you, the right to have it corrected, the right to ask for it to be erased, the right to ask us to restrict how we process it, the right to object to processing, the right to receive your data in a portable form, and the right to withdraw your consent at any time where processing is based on consent. To make any of these requests, email hello@solisure.co.uk. We will normally respond within one month.
Feedback and AI usage records are stored without anything that identifies you, so we cannot locate, correct or delete an individual person's entries in them.
If you believe your information has been mishandled, you may also complain to the Information Commissioner's Office.
Feedback you send usRatings and any comment you submit are sent to us and stored.
If you use the feedback feature, the rating you choose and any free-text comment you write are sent to SOLISURE and stored in our database. Feedback is separate from your journal and reflections, which stay on your device. Please do not include personal, sensitive or identifying information in feedback. Because feedback is stored without anything identifying you, we cannot find or remove an individual person's feedback afterwards.
Data deletionOne action removes everything the app holds on this device.
Deletion removes journal entries, reflections, check-ins, saved lines, letters, settings, consents and any recordings waiting to be transcribed from this device. It cannot be undone, and there is no server copy of that content to restore. If you have a SOLISURE Plus account, the account and subscription records described above are held separately and are not removed by this action; you can contact us about them at hello@solisure.co.uk.
Data securityContent stays on the device; anything sent is sent over an encrypted connection.
Browser local storage is not encrypted at rest, so anyone with access to this device and browser profile could read what is stored. If you share a device, consider using a device passcode and deleting your data when you are finished. Requests to the AI provider use encrypted connections, and provider credentials are held on the server, never in the app.
ChildrenThis app is designed for adults aged 18 and over.
You are asked to confirm you are 18 or older before using the app. It is not designed for, or directed at, children.
Changes to this policyIf this changes materially, you will be asked to read it again.
Acknowledgements are versioned. If the meaning of this policy changes, the app will ask you to review it rather than quietly updating the text.
Contact detailshello@solisure.co.uk
Alejandra Torres, trading as SOLISURE, Scotland, United Kingdom. For privacy questions, or to exercise any of your rights, email hello@solisure.co.uk. There is currently no separate business postal address; if one is established it will be published here. If you are unhappy with how your information has been handled, you can complain to the Information Commissioner's Office at ico.org.uk.
This page describes how SOLISURE handles information today, and is kept up to date as the app changes.
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